Events: Frequently Asked Questions

No, your registration fee contributes towards the cost of your place and is not included in your fundraising target.

If you have registered directly with the event organisers, then this means you have secured your own place. You will have paid an entry fee to the event company and secured one of their places which are open to the public.

We welcome 'own place fundraisers' warmly to Team Sue Ryder - the only difference is that there’s no set fundraising target; we just ask that you raise as much as you can for Sue Ryder.

Please email events@sueryder.org or complete our quick I've already got my own place form if you would like to join our team. You’ll receive top fundraising tips, training advice, access to our exclusive private Facebook group and the essential Team Sue Ryder running vest or t-shirt!

If you have applied through the Sue Ryder website and then completed your registration with us through our registration platform, EventBrite, rest assured you have secured one of our charity places.

If you are no longer able to take part, please email events@sueryder.org as soon as possible. What happens next depends on how you got a place and what event you are taking part in.

If you applied for a charity place

• We may be able to allocate your place to another participant and fundraiser. We are unable to offer refunds and, unfortunately, do not offer an automatic deferral process to the following year’s event. 

If you are injured or unable to take part due to unforeseen circumstances

• We may be able to defer your place depending on your commitment to fundraising. This cannot be guaranteed so please contact us outlining your situation.

If you have your own place (meaning you purchased a place directly from the event company)

• Please contact the event company directly. But please let us know too so that we can update our records and we know how many Sue Ryder participants to expect at the event.

We will send your running vest or t-shirt by post six weeks before the date of your event.

Everyone needs to look the part and by joining Team Sue Ryder, you can proudly wear one.

Before we post one to you, we ask everyone to raise a minimum of £100 beforehand. If you’ve applied for one of our charity places, you should receive your running vest or t-shirt six weeks before the date of your event.

If you’ve got your own place, please let us know by filling in our I'm doing my own thing form or by emailing events@sueryder.org

If your donors are UK taxpayers and eligible for Gift Aid, please complete our online Gift Aid form.

If you're collecting sponsorship through an online fundraising service like JustGiving, your sponsor will be given the option when making their donation to tick to say they're eligible for Gift Aid. These donations are automatically sent to Sue Ryder.

If you are collecting donations with a paper sponsorship form, and your sponsors are eligible for Gift Aid, they must tick the box and provide their home address for us to claim the Gift Aid.

All Gift Aid donors will be required to agree to the following statement:

I am a UK taxpayer and understand that if I pay less Income Tax and/or Capital Gains Tax than the amount of Gift Aid claimed on all my donations in that tax year it is my responsibility to pay any difference.

You cannot claim Gift Aid on fundraising events you organise yourself, such as on ticket or raffle sales.  

No, donations received through Gift Aid are in addition to the total you have fundraised.

If you are paying in fundraising or sponsorship money, please contact our Supporter Care team on 0808 164 4572 (Monday - Friday 9am - 5pm) or email supportercare@sueryder.org

You can also contact your community fundraising team at the local hospice or care centre, or email events@sueryder.org with the event name you are taking part in, amount you have raised and someone will get back to you.

We recommend you set up a personalised online donation page with JustGiving as it's so easy and the most efficient way for us to process your sponsorship.

We encourage all Team Sue Ryder members to create their online fundraising pages with JustGiving because they offer a really easy way for people to sponsor you and add messages of support to spur you on when the training gets tough.

JustGiving is also the most efficient way for us to process your sponsorship and claim Gift Aid on your donations. 

We have lots of fundraising ideas on our website. And we’ll send you emails in the run-up to your event packed with fundraising advice so please keep your eyes peeled on your inbox!

You can contact your local community fundraising team for fundraising materials and they’ll arrange a convenient time for you to collect some buckets or collection tins.

Head over to our Team Sue Ryder page where you can find the email address of your local Event Lead.

Alternatively, email events@sueryder.org or call 0207 554 5900 and our national team will put you in touch with the right person.