Starlight Hike Bedford and Peterborough 2024 FAQs

Being forced to cancel Sue Ryder Starlight Hike Bedford and Starlight Hike Peterborough 2024 is a huge blow for the charity and will leave a huge hole in our fundraising income this year.

Losing this vital fundraising opportunity at a time when we’re facing increasing costs to provide our care, as well as the prediction that more people than ever will need our care and support in the future, is devastating for all involved.

All donations are appreciated to meet this growing need and you can donate online on our website.

Thank you for choosing to support our vital work.

We know Sue Ryder Starlight Hikes are poignant events, allowing everyone to come together, remember loved ones and gain support from one another.

We know our supporters and volunteers will feel as disappointed as we are right now, but we warmly invite you to join us at this year’s Celebrate a Life Bedfordshire or Celebrate a Life Peterborough.

Sue Ryder Celebrate a Life is open to anyone who wishes to remember someone important, regardless of when they died and if they were a patient of Sue Ryder.

These evening events feature readings, songs and live music performances. Guests are also invited to write a personal dedication to remember someone special and to share memories of those who have meant so much.

Find out more and register to join us.

If you are unable to attend the event but would like to leave an online dedication to someone special, you can do so on our Celebrate a Life (dedicationpage.org)

All registered participants are being contacted and offered the option to move their registration to an alternative event or receive a full refund.

For more information, please contact:

• Sue Ryder Thorpe Hall Hospice - email thorpe.fundraising@sueryder.org or call 01733 225999
• Sue Ryder St John’s Hospice - stjohns.events@sueryder.org or call 01767 642412

Please note, all of our other Starlight Hike 2024 events - Thames Valley (Reading), Worth Valley (Yorkshire), Leeds and Cheltenham - are unaffected and will be taking place as planned.

You can let us know that you would like a refund of your entry fee by completing our form.

Please allow up to 5-7 business days for your refund to be processed.

If we have not heard from you by Monday 21st October we will automatically provide you with a refund of the tickets purchased.

If you have any questions during this time, please email supportercare@sueryder.org.

No, just the person who made the booking needs to complete the form and inform us of what they would like to do next on behalf of everyone they booked a ticket for.

If people in your group would like to do different things, please contact us and we’ll sort this request out for you. You can email supportercare@sueryder.org.

If you still would like to complete a Starlight Hike you can do your own 5k or 10k starlit walk in October at a time and place to suit you.

You could gather with friends and family and complete your walk somewhere special to you or the loved one you're walking in memory of.

If you haven’t already got your Starlight Hike t-shirt, we will post one to you and once you tell us you’ve completed your hike, we’ll send you a Starlight Hike medal in the post.

Any donations or sponsorship you have received through JustGiving will automatically come to Sue Ryder.

If those who donated to you would like their donation or sponsorship money returned to them, please contact our Supporter Care team by email supportercare@sueryder.org.

Please allow 10 business days for their refund to be processed.

If you have sent donations directly to Sue Ryder and would like them returned, please contact our Supporter Care team by emailing supportercare@sueryder.org or calling 0808 164 4572.

No, you do not need to return your t-shirt. Hopefully, you will be able to join us at our event next year and you can wear your t-shirt then!

We suggest that you share the update that due to flooding, the Starlight Hike event that you were planning to take part in this month has unfortunately been cancelled.

If you choose to do your own Starlight Hike during October or transfer your registration to next year's event, we would encourage your sponsors to still honour their sponsorship pledge to you.

If you are requesting a refund for your registration fee and do not intend to take part in a fundraising event for Sue Ryder, we suggest you inform your sponsors and ask them if they would like a refund (if they have already donated) or if they are comfortable with their sponsorship continuing to be a donation to Sue Ryder.

If they sponsored you through JustGiving and would like their donation or sponsorship returned to them, please contact our Supporter Care team at supportercare@sueryder.org. Please allow 10 business days for their refund to be processed.

If their sponsorship has already been received by Sue Ryder, please contact our Supporter Care team by email supportercare@sueryder.org or call 0808 164 4572.

We suggest you share with your employer/a local organisation that due to flooding, the Starlight Hike event that you were planning to take part in this month has unfortunately been cancelled.

If you choose to do your own Starlight Hike 5k or 10k event during October or transfer your registration to an alternative event, we would encourage you to ask your employer/local organisation to still honour their match funding pledge to you.