I'm a new healthcare or fundraising volunteer

Your online volunteering hub is designed to help you make the most of your volunteer journey and act as a handy guide throughout your time at Sue Ryder. As part of your induction, you’ll need to read through this section of the hub where you’ll find important information to help keep you happy, safe and well supported in your role.

If you need any additional support to access or understand this information, please contact your line manager who will be happy to help.

Thank you once again for helping us to be there when it matters.

Before you attend your first day it’s important for you to read through some of our key policies and procedures.

You can download our policies and procedures below:

On your first day, before you fully start in your role, your Key Contact will help you to settle in. It’s important to us that you feel at home and completely confident in your role, so please take this opportunity to ask questions and get to know us better.

If your role is virtual or home-based, we will arrange to spend some time with you over the phone or video call to do this, and we will provide you with guidance about working safely from home. If your role is based in one of our care centres or offices, you’ll be given a tour of the building and introduced to other members of your team.

You will be offered regular opportunities to discuss your role, share feedback and talk through development and support needs. We recommend that you have a catch-up with your Key Contact every month, but this is up to you. As a minimum, you should have a review every six months to make sure you, and we, are happy with how everything is going.

If for any reason you would rather not speak to your manager, you can call our volunteer helpline on 0808 164 4572 or email volunteering@sueryder.org. Our Volunteer team will be happy to help and support you.

Making sure you feel happy and safe in your role is so important to us. We have lots of support in place to make that happen which you can read all about on our Wellbeing and mental health support page.

We hope your experience with us is a great one; however, we appreciate that from time to time things can go wrong. When this happens, we will make sure that issues are handled and resolved as considerately, fairly and timely as possible. Our Talk to Us Volunteer Complaints Procedure will help guide you through the process and understand what to expect at each step of the journey.

If we ever have any concerns about your behaviour or contribution, we will deal with it compassionately and constructively.

Read more about our Volunteer Guidelines to find out what we expect of you and what you can expect of us now that you’re part of the volunteering team.

If you have any questions or need support, as well as speaking with your manager or volunteer coordinator, you can also call our Volunteering Team on 0808 164 4572 or email them at volunteering@sueryder.org