I’m a new retail volunteer

Thank you for joining us a retail volunteer, please use your Retail Volunteer Induction Booklet to guide you through your Induction. Each section in the booklet will help you learn, and may have videos or policies to read.

These are all on this page for you – ask your shop team for help if you need it at any point and enjoy your induction!

Thank you once again for helping us to be there when it matters.

This section will tell you everything you need to know about your induction. All the information you need is in your booklet- and be sure to fill in your name and shop details in the front of your booklet.

Sue Ryder is here to make sure everyone approaching the end of their life or living with grief can access the support they need.

We simply couldn’t provide our vital care without amazing volunteers like you!

Our values and behaviours are designed to help us to work together as effectively as possible.

In this section, it’s time to get to know your shop- follow the booklet, and talk to your shop team about who you might meet while volunteering with us.

This section is really important, and you should complete it on your first day.

Firstly, have a chat with your manager if you have a disability or any condition which may impact your volunteering with Sue Ryder. We can work together to make things easier for you, keep you safe and make sure that you have the best experience with us.

They may complete a Risk assessment and/or a personal emergency evacuation plan (PEEP). These are nothing to worry about- and are just there to keep you safe.

You can find all of our health and safety policies and procedures which you need to read through in the shop We Are Sue Ryder Operations Manual.

If the Manual Handling and Health and Safety information in the Operations Manual is too much for you to read and understand, a shorter version can be found below.

If you need help understanding anything about Health and Safety, please speak to your shop manager or the Volunteer Helpline.

Please take the time to watch the Safeguarding Training video, and the video about conflict and aggression.

These can be found on the Retail homepage on the shop computer, or view the Safeguarding Training video below.

Once you have watched these video’s, please tick them off in your booklet, and sign the code of conduct.

We have some policies and procedures which we need all of our volunteers to read. Please spend some time going through these on your own or with your manager.

You can view or download our policies and procedures below:

This section is for those joining us on Community Payback.

Please read through all the information in your booklet, and read our Dress Code below.

Please read the information provided in your booklet.

Please read the information in your booklet.

Please read the information in your Booklet.

You can also find all the volunteer roles and career development opportunities on your online volunteering hub.

Please read the information in your booklet, and visit the ED&I section of your volunteering hub to find out more.

Please read the information in your booklet, and learn more about our grief support.

Please read the information provided in your booklet.

If you need to get in touch you can contact our confidential Volunteer helpline on 01302 380 067 or volunteering@sueryder.org

Please read through the information in your booklet about all of our general shop procedures.

You can discover more about the Sue Ryder Lottery, and how it helps us provide expert, compassionate end-of-life care and bereavement support.

You can learn about Retail Gift Aid with our short training video below or read our retail volunteer's Retail Gift Aid at Sue Ryder PDF for a more detailed explanation.

Your manager or shop team will go through how to safely sort through donations. It’s important you follow these guidelines.

You can learn more about about safe sorting when receiving donations in your shop, or have a look at which items we can't sell in our shops in the documents below.

Congratulations on completing your induction as a Sue Ryder retail volunteer! We're so happy that you are part of our team!

Please sign and date the first page of your Retail Volunteer Induction Booklet to confirm you have completed all the required sections and ask your shop manager to do the same.

Your support means that we can be there when it matters for the people we care for and their families. We care for people through the most difficult times of their lives and we simply could not do that without our amazing volunteers.